You may cancel your order at any time before it has been shipped for a full refund. Once your order has entered the shipping process, our standard return policy will apply. To cancel an order, please contact our customer service team immediately with your order number. Refunds for canceled orders will be processed within 3-5 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to reflect this transaction in your account.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. You must also provide the original receipt or proof of purchase. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped or defective product). To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed.
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original payment method. The exact timing of the refund depends on your payment provider's policies. Please note that shipping costs are non-refundable unless the return is due to our error. For items purchased during promotional periods, only the actual amount paid will be refunded.
If you haven't received your refund within the specified timeframe, please first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us with your order details. We will investigate the matter and keep you updated on our findings. In cases where the refund was processed but not received, we may need to coordinate with your financial institution to resolve the issue.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Luxeseta
Address: 89 High Ledge Cir, Manchester, CT
E-Mail: [email protected]
Phone: +1 535 204 9412
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays. We strive to respond to all inquiries within 24-48 hours.
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